Are you Swedish and Finnish speaker?

My client:

Our client provides high value, cost efficient outsourcing solutions from our multi-lingual, 24/7 contact center. Established in 2002, they operates in six countries including US, UK and India.

Their technological capabilities – voice, live web chat, email – and back office support expertise provide a multitude of customer care, sales and technical support services to improve customer satisfaction, reduce operational costs, increase sales and enhance customer experience.  They work with a variety of industries including retail and e- retail, DRTV, direct marketing, insurance and financial services, healthcare, telecommunications and entertainment software and gaming publishers.

Daily duties:

You will be providing support by phone and email towards end-consumers, dealing with product specifications or operation inquires and potential repair support requests

Identify customer needs and interest in products/services through questioning

Ask effective and appropriate probing questions to understand theunderlying customer needs

Handles routine customer objections and questions

Proceed to sale or end contact based on evaluation of customer reaction

Measures customer satisfaction levels

Monitors and evaluates own call quality in association with Team Leader and Trainer/Coach

Participate in client meetings and site visits as requested

Requirements:

Swedish native or near native

Fluent in Finnish and English

Interest in technologies and troubleshooting;

Experience in Customer services.

Excellent communication skills;

Customer service oriented;

Benefits:

Competitive salary

Training

Various social events

Permanent Position

Career growth within an organization

Job’s location: Hartlepool, UK

TO APPLY:

Call Shivani now on 00 353 18943008, or e-mail sambasivag@meghengroup.ie

For 100’s more multilingual jobs opportunities, please visit www.meghengroup.ie.

Who we are: M.G INTERNATIONAL, among Europe’s leading recruitment agencies. One of our consultants will be appointed to work with you so we can help you through the whole hiring process.

Our dedicated team is looking forward to meeting you!